Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us fora full refund or an exchange . Please see below for more information on our return policy.
All returns must be postmarked withinthirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item,please email customer service atsupport@videopals.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process yourreturn or exchange . Please allow at leastseven (7) days from the receipt of your item to process yourreturn or exchange .
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A25% restocking fee will be charged for all returns .
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: